The growth of telehealth and telemedicine programs has received a lot of attention recently. However, as exciting as new technology might be, finding the best vendor and system for your office or hospital is not always straightforward.
This new technology should help you and your coworkers, not hinder them. You will need to identify a vendor to support you as you integrate this technology into your practice. Here are things you should look for when choosing a telehealth vendor;
Telehealth solutions that don’t provide customization to address individual practice subtleties should be crossed off any list. Health care is a complicated field with no two practices being identical. A large provider organization will have resources unavailable to a small specialist practice. Furthermore, the requirements of a mental health profession differ significantly from those of pediatric practice. Telehealth solutions should address these subtitles.
- Strong customer support
Various challenges and queries are sure to arise when deploying a new system. Therefore your telehealth vendor should have robust customer care and IT support teams to assist your firm with this critical transition. Customer support representatives from the vendor should be courteous, competent, and timely.
If a problem occurs with your system, being put on hold is not something you would love, especially when you have patients waiting to access these services or are providing time-sensitive treatment. The customer support personnel should ideally be available 24 hours a day, seven days a week.
- EHR Integration
Patients and providers should have a smooth experience using telehealth software. The best systems provide easy appointment booking and recording of service during a patient visit to reduce administrative load. Otherwise, doctors are obliged to hop between systems, inputting and evaluating data instead of focusing on patient care.
Cybersecurity is essential to digital technology, particularly when storing confidential healthcare data. Your telehealth vendor should have advanced encryption technologies to stop hackers from obtaining or exposing sensitive information.
In addition, the vendor must have a business associate agreement in place to protect sensitive data. Their software must be HITRUST certified and HIPAA compliant to satisfy industry requirements. When creating a telehealth program, the safety of your patients’ information should always be your primary priority.
- Availability of mobile access
One of the most significant advantages of starting a telehealth program is to view your practice information while on the move using a telemedicine app. Choose telehealth vendors who offer complete mobile compatibility to enable you to quickly schedule patients, review patient data, obtain payment information and connect with patients in real-time.
- Ease of use
Your company will be using this new system regularly; thus, it must be simple to use, or it will slow down your entire process. The interface should be simple to use when looking for information. Your patients may also need to use this program; therefore, it must be as simple as possible.
As you utilize the system for the first time, be sure the firm can set up a live demo and address the questions you may have. You should also consider any device or system restrictions limiting your ability to utilize this program.
- Telehealth Medical Billing
Many EHR platforms can provide telehealth services or integrate with telehealth services. The most crucial concern, however, is how telehealth billing is handled. When a visit occurs, the finest systems automate the claims generating process and enable refusal management and batch rebilling.
- Utilization rates
As you can imagine, the service won’t be helpful to your organization if your staff is not using it. When evaluating a telemedicine vendor, it’s a good idea to inquire about their use rate among employees of other companies, particularly those of comparable size to yours. Those with higher ratings are more likely to have a pleasant ‘bedside’ approach, exceptional customer service, and an easy-to-use interface, among other things. Vendors who provide marketing assistance will encourage employee engagement at frequent periods in addition to providing the actual service.
Finding the right telehealth vendor for your organization takes time and effort. Instead of merely looking for a telehealth provider, seek a telehealth partner that will collaborate with you and your team to guarantee solutions that fulfill all of your requirements. Do your research, ensure the product is simple and portable, and choose a provider with dependable customer service.